History Of Gaming Generations:
It was a warm sunny day in the summer of 2006 when the soon to be owner first stepped foot into a failing video game store in La Crosse, WI. Having very little money and still attending college, the 21 year old decided to put an offer on the table to purchase the business. The offer was agreed upon and the poor college student took out every single penny he had in his bank account to put towards his new exciting idea. Within a matter of months after taking over, business had nearly doubled and now after 2+ years of doing business has nearly quadrupled. Gaming Generations has since grown to two locations and now operates on eBay and offers items for sale on their very own website.
Why Shop With Us:
Location - We are an American based company located in La Crosse, WI. Being located in the center of the United States allows us to ship products to everyone across the U.S. in a very timely fashion and at a fair shipping cost.
Customer Support - We offer over the phone customer service 8+ hours a day 7 days a week. We also consistantly return emails to users within 1 business day. We offer support over our forums as well, so if you have a question feel free to stop by the forums and ask away. Or if your bored, feel free to chat it up in the forums about anything you'd like!
Security - We know online shopping can sometimes be a bit scary for some. We do our very best to keep all of our customers information 100% secure. Notice when you log into our site that it says "https://" in the beginning. That stands for "Hypertext Transfer Protocol Secure". We have an active SSL (Secure Sockets Layer) certificate from Comodo, a leading global provider of Identity and Trust Assurance services on the Internet. Our SSL encryption is 256 bit, this makes it nearly impossible for anybody to hack into our website. We also do not keep any credit card information on our website. We are paypal verified as well.
Online Services - We offer 3 main online services, repairing video game systems, custom system upgrades and disc repair. We work on systems at very low costs. If for some reason we cannot fix your system we do not charge you a single penny. Since we sell custom parts, we have the option for customers to send items into us and we'll customize your system for you. We can also repair your scratched and damaged discs on the cheap. Our expensive buffing machine cleans those scratched discs right up in a matter of minutes.
Technicians - We have many knowledgeable technicians working on site at Gaming Generations 7 days a week. Repair items & custom parts that we sell are things we have actually worked with. So if you run into problems with an item you ordered, you can call and get live support, instantly. We even have a few technicians who work on arcade machines.
Guides - We are one of few websites that offers complete guides on various installs. We want you to know exactly how to install/use an item when ordering from us. If that is not enough, you can email or call us with any questions or concerns.
Prices - We are always surfing the net looking at competitor sites to assure we have the most up to date competitive prices. Feel free to compare our prices with any other online retail store. You will notice that we offer some of the best prices on the web. We order the majority of our items direct from companies overseas. Cheaper prices for us means cheaper prices for you!
Products - We stock some of the hottest products on the market. We are classified as an official reseller for XCM, a leading company in console and accessory customization. Besides the custom parts, we sell many other items such as repair parts, new and used video games, accessories, gaming consoles and handhelds. I guess you could say we are your one stop gaming shop! If there is something you would like and it is not listed on our site, let us know and we'll track it down for you.
Web Updates - Our website is updated consistently on a daily basis. From gaming tournaments to new products to new sections, our site is always on the up and up. Not to mention we have an active forum with many members.
We Are Gamers, Too - We play games just like the rest of you! Well maybe we play to many games, but who says you shouldn't stay up until 5a.m. playing vids. Trust me, if we had somewhere to sleep in the stores, employees would never leave. We have the motto once you start working at Gaming Generations, you'll never want to leave. But bottom line, we are here to have fun with what we are doing. We do what we do because we enjoy doing it. Make sense?
Our Guarantee To You:
We promise you will be treated w/ the most utmost respect. Honesty is another one of our top priorities. If an item you receive does not seem up to par or did not match the description, send it back and we'll refund you no questions asked! If you for some reason do not receive an item, let us know and we'll re-ship it after further inspection. If your item breaks in the mail during shipping, we'll send you another of the same item. It's easy to work with us and that's what makes us the best.
Customer Support Contacts:
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Main Store:
714 La Crosse St.
La crosse, WI 54601
United States
Stevens Point Store:
135 Division St. N
Stevens Point, WI 54481
United States
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Customer Support Hours & Phone:
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Monday-Saturday: 11:00 AM - 8:00 PM Central Time (Excluding National Holidays)
Sunday: 11:00 AM - 6:00 PM Central Time (Excluding National Holidays)
Customer Service Phone La Crosse: (608)788-5588
Customer Service Phone Stevens Point:(715)254-9990
For any questions, please contact us at: support@gaminggenerations.com
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